Oakens Associates

Privacy Policy

Information about how Oakens Associates collects, uses, stores and protects personal data in connection with its structured case assessment platform.

Effective date: 4 April 2026

1. Who We Are

Oakens Associates operates a structured case assessment platform covering housing disrepair, personal injury and family law matters in the United Kingdom.

Email: info@oakens.com
Phone: 07438 894922

2. Information We Collect

  • Full name and contact details
  • Information submitted through practice area assessment forms
  • Details relating to the matter being assessed
  • Any supporting information provided as part of an enquiry
  • Technical usage data necessary for website operation, security and audit purposes

3. How We Use Personal Data

  • To assess and route enquiries through the relevant structured pathway
  • To communicate in relation to a submitted enquiry
  • To determine whether a matter may be suitable for further review
  • To maintain records, audit trails and operational security controls
  • To comply with legal, regulatory and governance obligations

4. Lawful Basis for Processing

Personal data is processed under lawful bases recognised by UK GDPR, which may include consent, legitimate interests, compliance with legal obligations, and processing necessary for the establishment, exercise or defence of legal claims.

5. Information Sharing

Where appropriate and necessary, information may be shared with legal professionals, professional advisers, secure technical service providers, referral partners, or competent authorities. Personal data is not sold to third parties.

6. Data Security

Oakens Associates applies technical and organisational measures intended to support confidentiality, integrity, traceability and controlled access to submitted information. This includes structured handling, logging and defined operational safeguards.

7. Data Retention

Personal data is retained only for as long as reasonably necessary for assessment, review, legal compliance, audit requirements, or other legitimate operational purposes. Where deletion rights apply and can be actioned, data will be handled in accordance with applicable legal requirements and internal procedures.

8. Your Rights

Depending on the circumstances, you may have rights under UK data protection law including the right to request access, rectification, erasure, restriction of processing, objection to processing, and, where applicable, data portability.

9. Cookies and Technical Data

The website may process limited technical data such as IP address, browser type, device information, access timestamps and security-related logs where necessary for site operation, abuse prevention, troubleshooting and audit purposes.

10. Contact

For privacy-related enquiries, please contact Oakens Associates using the details above.

11. Important Information About the Platform

Oakens Associates provides structured case assessment and review tools only. The platform does not provide legal advice, and submission of information does not create a solicitor-client relationship.