How we progress your matter
- Tell us about the case. Use the relevant online route or speak to an adviser about what happened and what you need.
- We identify the important issues. Oakens considers the circumstances, urgency, key dates and information relevant to the legal matter.
- We develop a clear case picture. The important facts, documents and outstanding questions are brought together coherently.
- The case enters the appropriate legal pathway. We explain the next step and progress the matter with the appropriate legal professionals.
- Regulated legal work is handled appropriately. Advice, representation and reserved legal services are carried out by authorised legal professionals under their applicable terms.
What you may need
Useful information can include names and contact details, key dates, letters or emails, photographs, medical information, tenancy documents, accident reports, court papers and details of previous action. The exact documents depend on the legal issue.
Urgent matters
Do not wait for the Oakens process where someone is in immediate danger, urgent medical attention is needed, a court deadline is imminent or a legal time limit may expire. Contact the emergency services or obtain urgent advice from an authorised legal professional as appropriate.
Clear expectations
Every matter depends on its facts, evidence, applicable law and procedural requirements. We will explain whether we can help and what the appropriate next step is.
Important: No legal service can guarantee a particular outcome.